Dr. Lenkei Online Store
The Parties agree that the provisions of Act V of 2013 (Civil Code) and Government Decree 45/2014 (II.26.) on the detailed rules governing contracts between consumers and businesses shall govern the delivery and warranty of the products.
Supplier hereby states that books, dietary supplements bearing the “Dr. Lenkei” brand, packged food products, cosmetics bearing the BIOLA, Naturissimo, and Urtekram brands may be purchased in its online store. Hereinafter, these are collectively referred to as: Products.
1. Essential characteristics of the products under this Agreement
Supplier markets the Products. You can learn about their essential characteristics by clicking on the name of the specific Product.
2. Supplier/Operator’s contact information
Supplier of the products: Vitamin Zászlóshajó Kft.
Registered office: 8, József krt, III/5, Budapest 1085
Office: 8, József krt, III/5, Budapest 1085
Tax identification number: 14368666-2-42
Company registration number: 01-09-900822
Registration number for parcel delivery business activity: 9963/2024/B
Chamber of Commerce ID: BU14368666
Phone number: +36 20 555 3181
Email address: [email protected]
3. Prices
Product prices are available by clicking on the specific Product. The price of a product available in multiple presentations can be viewed after selecting the presentation.
4. Terms of Performance
Payment methods:
- Credit card payment via redirection to the official SimplePay website
- PayPal
- Bank transfer (prepayment)
Supplier will send the invoice via email after the purchase.
Processing orders:
Orders are processed within 1–3 business days and handed over to the courier service. According to applicable VAT law, the transaction is considered performed when the parcel is handed over to the courier.
Mode of Shipment:
Delivery and shipping of parcels are carried out by DPD courier service.
Supplier sends an email confirmation for every online order. This means that after placing your order, you will receive an automatic email confirming receipt of your order.
The next notification you will receive when our warehouse has prepared your parcel. This notification includes the shipment ID, which you can use to track your parcel’s journey.
DPD will also send a notification before delivery.
We take this opportunity, too, to inform our customers that the delivery fee listed on the invoice includes mediated services.
Further details regarding delivery are available on the “Terms of Delivery and Payment” page.
Delivery time:
Orders paid for electronically (credit card or PayPal) are processed within 1–3 business days, and the prepared parcels are handed over to the courier service.
If you choose to pay by bank transfer, you have 72 hours after placing your order to transfer the purchase price based on the payment request automatically sent via email.
We start preparing your parcel as soon as the purchase price is received.
DPD courier service delivers the parcels they pick up within the delivery time specified on the Terms of Delivery and Payment page, which varies country by country.
There is no parcel processing or delivery on weekends and holidays.
Unfortunately, courier services cannot guarantee that parcels picked up on Friday and delivered on Monday will be stored at proper temperature over the weekend. To ensure the quality of the products you have purchased, items ordered on Thursday will not be handed over to the courier service until Monday. Until then, we store the goods in our own warehouse at a temperature that ensures their integrity.
Confirmation:
Supplier sends an email confirmation for every online order. This means that after placing your order, you will receive an automatic email confirming receipt of your order. Please, check your Spam folder, as well.
The next confirmation you will receive when our warehouse has prepared your parcel.
This notification contains the shipment ID, which you can use to track your parcel’s journey.
Before delivery, the DPD courier service will also send a notification.
Correcting Mistakes and Deficits
If, regarding the product or the price, a mistake or deficit occurs in the online store, Supplier reserves the right to make corrections. In such cases, after identifying and correcting the mistake, the Supplier will immediately inform you of the new details. You may then confirm the order again, or either party may withdraw from the contract.
Correcting errors in data and data entry
You have the option to correct errors in data entry before clicking on the “Submit Order” button.
Purchasing Information
You can place your order on our website with and without registration.
If you wish to make a purchase, select the product and enter the quantity you wish to purchase in the “Quantity” field. By clicking the “Add to Cart” button, you place the product you wish to purchase into a virtual shopping cart.
By clicking the “View Cart” button (located in the upper right corner of the online store, shopping cart icon), you can view the items you have added to your cart during your shopping session, as well as the total amount of your order and the available shipping methods and their costs. Here you can verify the accuracy of your order, most especially the prices and quantities, which you can modify as needed. After specifying the desired quantity, click the “Update Cart” button. The system will then automatically calculate the total amount of the order.
If you are satisfied with the quantities of the products in your cart, have verified the total amount, and have decided to purchase them, simply click the “Place Order” button. Enter your billing and shipping information, select the shipping option you wish to use, and then select your preferred payment method. Finally, click the “Submit Order” button.
If you abandon your order while the items you intended to purchase remain in your cart, the online store will send you an automatic reminder email, listing the items in your cart. By clicking the “Proceed to Checkout” button in the email, you can still complete your purchase.
If you log in at the beginning of your purchase, the system will automatically display the billing information you previously provided. If you would like to have the goods shipped to a different address, you can do so on the same page, below the billing information. Then proceed as described above.
Please read the General Terms and Conditions at the bottom of the page under “Payment method” by clicking on the text “General Terms and Conditions” underlined in blue. If you agree, check the box. Then click the “Submit Order” button. To submit your order, you must accept our current Privacy Policy, which you can view by clicking on the text “Privacy Policy” underlined in blue. After accepting the terms of the order, you may submit your order. At that point, we will send an email about your order to the email address you provided.
If you choose to pay by credit card or PayPal, the “Submit Order” button will redirect you to the SimplePay or PayPal payment page. Please, follow the instructions provided there to complete your payment. Submitting an order constitutes a binding payment obligation.
Exit
After completing your purchase, please click on the “Exit” button to exit the online store. You might also want to do this if you are using the internet in a location where others may also use the same computer. By logging out, you can prevent others from placing orders in your name.
Data modification, billing and shipping addresses
If you need to modify your registered data, you can do so (after logging in) by clicking the “Addresses” button. Here, you can change your billing or shipping address by clicking the “Edit” button.
If you move places, please don’t forget to update your address here, as well.
Adding a new shipping address
After registration, your default shipping address is your billing address. If you would like to add another shipping address, after logging in click on the “Addresses” button -> Click the “Edit Shipping Address” button.
Forgotten Password
Click the “Forgot Password?” link. On the form that is downloading, enter your email address, then click on the “Request New Password” button. We will then send a verification code to the email address you provided, which you can use to set a new password.
Passwords are automatically stored in encrypted form in the online store – none of our employees has access to them.
By confirming any order placed in the online store, Customer also confirms acceptance of the General Terms and Conditions currently in force.
Registration
You can shop without registering.
The benefit of registration is that you don’t have to fill out the billing information over and over again for every purchase. You only need to do this the first time. Another benefit of registering is that our registered customers can participate in the online store’s discount program.
Click the “Registration” button in the upper right corner of the screen, and enter the required information on the page that opens, as appropriate.
Our online store will automatically send you a confirmation email regarding your registration.
Login
In the future, to log in, you will only need to enter your email address and password after hitting the “Log In” button.
5. Complaint Handling Procedure
Supplier accepts complaints at the postal and email addresses specified in Section 2.
Supplier will respond to complaints within 48 hours on business days.
In the event of a dispute, the consumer may turn to the Conciliation Board.
The Conciliation Board with jurisdiction over the Supplier’s registered office: Budapest Conciliation Board, 1016 Budapest, Krisztina krt. 99, III./310. Mailing address: 1253 Budapest, P.O. Box 10.
6. Withdrawal from the Contract
Supplier informs the Consumer that in case of the sale of a single product or in case of multiple products, the last delivered item, if the delivery of the individual products occurs at different times, or, after the delivery of the last item or piece of a product, if it consists of multiple items or pieces, or, after the first delivery, if the product is to be delivered regularly within a specified period, or when the consumer or a third party designated by the consumer, other than the carrier, have accepted the delivery, the consumer has the right to withdraw from the contract within 14 (fourteen) days without giving any reason, as provided by legislation.
Important warning!
In the case of dietary supplements, cosmetics, and prepacked foods, pursuant to Section 29(1)(e) of Government Decree No. 45/2014 (II. 26.), the consumer may not exercise their right of withdrawal.
The consumer may exercise their right of withdrawal or cancellation by clicking here and using the form that opens in Appendix 1 (withdrawal/cancellation statement) or by means of a clear statement regarding the exercise of the right of withdrawal.
Consumer may send the statement to the postal address or email address specified in Section 2.
Please, note that Consumer exercises their right of withdrawal/cancellation within the deadline if they send the statement before the expiration of the deadline specified above.
Above provisions do not affect Consumer’s right to exercise the right of withdrawal specified in this section during the period between the date of conclusion of the contract and the date of receipt of the product.
In the case listed in Appendix 2, the consumer may not exercise the right of withdrawal/cancellation.
If the consumer withdraws from the contract, they are obligated to return the product to the Supplier immediately, but no later than fourteen days from the date of notification of withdrawal, or to hand it over to a person authorized to receive the product.
The return is considered to be within deadline if Customer sends the product before the deadline expires.
Important Warning!
Supplier will only accept the product back in its original condition as to its quality and quantity. To avoid disputes, the Supplier may take photographs of the parcel containing the returned goods upon its opening.
Consumer is responsible for the cost of returning the product.
Consumer is liable only for any depreciation resulting from use beyond what is necessary to ascertain the nature, characteristics, and functioning of the product.
6.1 Refund in the Event of Withdrawing
If Consumer withdraws from the contract, Supplier shall, without delay, but no later than 14 days from the date of receipt of Consumer’s notice of withdrawal, refund all consideration paid by the consumer, including shipping costs (except for any additional costs incurred by Customer choosing a shipping method different from the cheapest standard shipping method offered by Supplier).
When processing the refund, Supplier shall use the payment method of the original transaction, unless Consumer expressly consents to the use of a different payment method; Consumer shall not incur any additional costs as a result of this method of refund.
7. Warranty on latent defects, Guarantee
Supplier complies with Government Decree #45/2014 (II.26.) and provides this information by applying the template provided by Decree, as follows:
7.1. Warranty on latent defects
In what cases may you exercise your right under implied warranty?
In the event of defective performance of products by Supplier, you may enforce a claim for implied warranty against the Business, in accordance with the provisions of the Civil Code.
What are your rights based on your warranty claim?
You may, at your discretion, assert the following warranty claims:
You may request repair or replacement, unless the claim you have chosen is impossible to fulfill, or would entail disproportionate additional costs for the company compared to a different claim. If you did not want repair or replacement, or were unable to do so, you may request a proportional reduction in the purchase price, or you may repair the defect yourself or have it repaired by a third party at the company’s expense, or—as a last resort—you may withdraw from the contract.
You may switch from one warranty right to another, but you must bear the cost of the switch, unless it was justified or the business gave reason for it.
What is the deadline for asserting your warranty claim?
You must report the defect immediately upon discovery, but no later than two months from the date of discovery. However, please note that you can no longer enforce your warranty rights after the two-year statute of limitations has expired from the date of performance of the contract.
Against whom can you assert your warranty claim?
You may enforce your warranty claim against the Supplier’s Business.
What other conditions apply to asserting your warranty rights?
Within one year of performance, there are no conditions for asserting your warranty claim other than reporting the defect, provided you can prove that the product or service had indeed originated from Supplier. However, after one year elapses since performance, it is up to you to prove that the defect you identified had already existed at the time of performance.
7.2. Product Warranty
In what cases can you enforce your product warranty rights?
In the event of a product defect, you may—at your discretion—enforce the right specified in Section 7.1 or enforce a product warranty claim.
What are your rights under your product warranty claim?
As a product warranty claim, you may only request repair or replacement of the defective product.
In what cases is a product considered defective?
A product is defective if it does not meet the quality requirements in effect at the time of its being marketed, or if it does not possess the characteristics specified in the manufacturer’s description.
What is the deadline to enforce your product warranty claim?
You may assert your warranty claim within two years of the manufacturer marketing the product. After this period expires, you lose this right.
Against whom and under what other conditions can you assert your product warranty claim?
You may assert your product warranty claim exclusively against the manufacturer or distributor of the movable property. In the event of asserting a product warranty claim, it is up to you to prove the defect in the product.
In what case is the manufacturer (distributor) exempt from their product warranty obligations?
The manufacturer (distributor) is exempt from their product warranty obligations only if they can prove that:
- the product was not manufactured or marketed in the course of their business activities, or
- the state of science and technology in the time of marketing of the product did not allow to recognize the defect
- the defect in the product results from the application of a law or mandatory official regulation.
To be exempt, it is sufficient for the manufacturer (distributor) to prove one of these grounds.
Please, note that you may not assert claims for the same defect simultaneously, in parallel, both under implied warranty of quality and product liability. However, if your product warranty claim is successfully enforced, you may assert implied warranty claim against the manufacturer with regard to the replaced product or repaired part.
7.3. Guarantee
When do you have the right to enforce the warranty on latent defects?
In the event of defective performance, Supplier is obligated to provide a guarantee under the contract.
What rights and what deadline do you have on a guarantee basis?
A guarantee claim may be asserted within the guarantee period. If, within a reasonable timeframe, the party obligated to provide the guarantee fails to fulfill their obligation upon the entitled party’s request, the guarantee claim may still be enforced in court within three months of the expiration of the deadline set in the request, even if the guarantee period has already expired. Failure to meet this deadline shall result in loss of rights.
In all other respects, the rules governing the exercise of warranty rights (Section 7.1) shall apply mutatis mutandis to the enforcement of guarantee claims.
When is the Business exempt from guarantee obligation?
The business is exempt from its guarantee obligation only if it proves that the cause of the defect came about after the performance.
Supplier draws your attention to the fact that you may not assert implied warranty and guarantee claims or product warranty and guarantee claims for the same defect simultaneously, in parallel; however, Consumer is entitled to the rights arising from the guarantee, regardless of the entitlements specified in Sections 7.1 and 7.2.
8. Information on the Terms and Conditions of the Contract
The language of the contract is Hungarian. The order constitutes a written contract.
Supplier will send a copy of present General Terms and Conditions with every order in the order confirmation email, from which it can be downloaded in PDF format with the help of a link.
9. Processing and Using Personal Data
The protection of your personal data is of paramount importance to Dr. Lenkei Egészségkultúra (Dr.Lenkei Health Culture), as joint data controllers, and therefore also to Vitamin Zászlóshajó Kft. The method of collecting and processing personal data necessary for identification during the use of our website comply with applicable EU and Hungarian data protection regulations (Regulation (EU) 2016/679 of the European Parliament and Council, Act CXII of 2011).
10. Cookies
The online store uses cookies to improve user experience; details are provided in the Privacy Policy.
11. Privacy Policy
The online store’s Privacy Policy is available under the following link: Privacy Policy
12. Consumer Protection
If a consumer detects a violation of their consumer rights, they are entitled to file a complaint with the consumer protection authority competent for their place of residence. Following the review of the complaint, the authority will make a decision regarding consumer protection proceedings. First-instance consumer protection authority duties are performed by the district offices competent for Consumer’s place of residence; a list of these can be found here: http://jarasinfo.gov.hu/
These General Terms and Conditions shall enter into force on April 1, 2026.
Budapest, April 1, 2026
Operator
Sample Notice of Withdrawal/Cancellation
(Please complete and return this form only if you intend to withdraw from or cancel the contract)
Attn:
I/We, the undersigned, hereby declare that I/we am/are exercising my/our right of withdrawal/cancellation with respect to the contract for the sale of the following product(s) or the provision of the following service:
Date of contract / date of receipt:
Consumer(s) name:
Consumer(s) address:
Consumer(s) signature: (written statements only!)
Date:
Exceptions to Consumer’s right of withdrawal and cancellation.
Consumer may not exercise the right of withdrawal or cancellation
- a) in the case of a contract for the provision of services, after the service has been fully performed, when Business began performance with Consumer’s express, prior consent, and Consumer acknowledged loss of right of cancellation whenever the service is entirely completed;
- b) with respect to a product or service whose price or fee is subject to fluctuations in the financial market beyond Business’s control, and such fluctuations are possible even within the timeframe determined in 20. § (2).
- c) in the case of a non-prefabricated product, manufactured according to Consumer’s instructions or at Consumer’s express request, or in the case of a product that has been clearly tailored to Consumer’s person;
- d) in the case of perishable products or a product that only retains its quality for a short period of time;
- e) products in sealed packaging that, for health or hygiene reasons, may not be returned once the packaging has been opened after delivery;
- f) products that, by their nature, become inseparably mixed with other products after delivery;
- g) alcoholic beverages whose actual value depends on market fluctuations in a manner beyond the control of the business, and whose price was agreed upon by the parties at the time the sales contract was concluded however, performance of the contract shall take place only after the thirtieth day following the date of conclusion;
- h) in the case of a service contract where the service provider visits Consumer at Consumer’s express request for the purpose of performing urgent repair or maintenance work;
- i) the sale of sealed audio or video recordings and copies of computer software, if the consumer has opened the packaging after delivery;
- j) with respect to newspapers, magazines, and periodicals, with the exception of subscription contracts;
- k) in the case of contracts concluded at a public auction;
- l) contracts for the provision of accommodation (excluding residential services), transportation, car rental, catering, or services related to leisure activities, if the contract specifies a term or deadline for their performance;
- m) with respect to digital content supplied on a non-tangible medium, if Business has commenced performance with Consumer’s express prior consent, and Consumer acknowledged, at the time of giving such consent, they would lose their right of withdrawal/cancellation once performance had begun.
In the case specified in point (h) above, the right of withdrawal/cancellation extends to services or products offered in addition to the services expressly requested by Consumer and the replacement parts used to perform maintenance or repairs.
